Custom responses

Learn how to add custom responses to AI Agent to help the agent answer customer questions.

After you've synced your store, you can add your own custom responses to help train the AI Agent chatbot to handle customer inquiries.

Steps:

1. From the AI Agent dashboard, click Train AI.

2. Click Add a new response.

3. In the Question text box, enter a customer question such as How long does shipping take?

4. In the Response text box, enter any details that you think will help the solve the customer's query. For example, Shipping takes 5-7 business days. See our shipping policy for details.

5. Optional: In the Destination product page text box, click the search bar, and check which products you want to recommend for this question, if applicable.

6. Click Save.