# Frequently asked questions
### FAQ categories
* [Layout, display, and quiz building](#layout-display-and-quiz-building)
* [Data capture and communication](#data-capture-and-communication)
* [Personalization and logic](#personalization-and-logic)
* [Incentives and checkout](#incentives-and-checkout)
* [Embedding and custom code](#how-do-i-change-my-plan)
* [Account management](#account-management)
### Layout, display, and quiz building
Why do quiz answers disappear on mobile?
You can enable this feature in your quiz's **Answers** settings.
**Steps:**
1. From your quiz builder, click a question you want to edit.
2. Click the **Answers** sections.
3. In the right-hand settings menu, check **Enable swipe on mobile**.
4. Click **Save**.
How do I make a published quiz full-width on a page?
If you want to make a published quiz span the full-width of a page, then you need to add a bit of custom code to your theme. \
\
Learn more about [making your quiz full-width](https://support.quizkitapp.com/advanced-settings/making-your-quiz-full-width).
Why do images and videos appear stretched in preview mode?
This is normal behavior in Quiz Kit in preview mode, before the quiz is published.
The quiz will appear normal when published.
Why doesn't my cart update properly?
The side or mini cart doesn't instantly reflect the new items added from the quiz. The shopper needs to refresh the page to see the cart update.
If you're comfortable with code or have a developer, you can add [custom code](https://support.quizkitapp.com/building-a-quiz/styling-and-designing-your-quiz/adding-custom-code-to-quizzes) to the theme editor to enable full Ajax cart integration.
Can I automatically translate the quiz for different locations?
No. Currently, this feature isn't available.
You can [set up a multilingual quiz workaround](https://support.quizkitapp.com/advanced-settings/multilingual-quiz-workaround): manually set up quizzes in each language, and then create an extra quiz that lets the customer choose their language, with each quiz result sending customers to the correct quiz in their preferred language.
If you need further help with the workaround, you can contact support: `quizkit@presidiocreative.com`
### Data capture and communication
How do I collect customer emails on my quiz?
You can collect customer emails two different ways: through the Email capture page, or through a form field.
{% hint style="info" %}
**Note:**
Older quizzes have the email/SMS collection form set up from the quiz's **Settings** page, under the **Email / SMS Page** tab. Using this setting adds the page to the end of your quiz.
{% endhint %}
**Using the Email capture option:**
1. From the quiz builder, click **Add page** > **Email capture**.
2. Optional: You can edit the header text under **Content**, or add more fields like phone numbers by clicking **Add field** > **Phone**.
3. Click **Save**.
**Using the Form field option:**
1. From the quiz builder, click **Add a page** > **Form field**.
2. Under **Content**, change the header text to your preferred message.
3. Under **Fields**, click the field and give it a name like "Email address".
4. Optional: Add any other fields to collect additional information.
5. Click **Save**.
Learn more about [collecting customer emails on your quiz](https://support.quizkitapp.com/building-a-quiz/collecting-customer-data).
How can I collect customer phone numbers?
You can collect customer phone numbers by adding a form field to your quiz to capture them.
{% hint style="info" %}
**Note:**
Older quizzes have the email/SMS collection form set up from the quiz's **Settings** page, under the **Email / SMS Page** tab. Using this setting adds the page to the end of your quiz.
{% endhint %}
**Steps:**
1. From the quiz builder, click **Add a page** > **Form field**.
2. In the left-hand menu, click **Content,** then enter text in the **Heading** field to ask your customer for their phone number.
3. Under the new form field question, click **Fields** > **Field 1** and select **Number** from the **Type** drop-down menu.
4. Optional: Change the text for the **Name** and **Placeholder** text. You can also check **Required to submit** to make this question necessary for the customer to fill out.
5. Click **Save**.
Learn more about [collecting customer phone numbers on your quiz](https://support.quizkitapp.com/building-a-quiz/collecting-customer-data).
How can I send emails with quiz results to my customers?
You can send emails with quiz results to customers through [MailChimp](https://support.quizkitapp.com/building-a-quiz/integrations/email-and-sms/mailchimp) or [Klaviyo](https://support.quizkitapp.com/building-a-quiz/integrations/email-and-sms/klaviyo). You need to be on the Advanced plan or higher to set up this feature in MailChimp and Basic or higher to set it up in Klaviyo.\
\
Learn more about setting up [sending email results with MailChimp](https://support.quizkitapp.com/building-a-quiz/collecting-customer-data/sending-quiz-results-to-customers-by-email), and with [Klaviyo](https://support.quizkitapp.com/building-a-quiz/collecting-customer-data/sending-quiz-results-to-customers-via-klaviyo).
How do I get notified when someone completes a quiz?
You can set up your quiz so that you receive an email when someone completes your quiz.
**Steps:**
1. From the quiz builder, click the gear wheel to open the **Settings** menu.
2. Check **Send automated email with each Quiz submission data**.
3. Enter the email address you want quiz submissions to be sent to under **Submission notifications email**.
4. Click **Save**.
Why are my Quiz Kit analytics different than my Shopify analytics?
The data on your Quiz Kit analytics dashboard displays depending on the timezone that you're in when you view it.
If your analytics are different, then your Shopify timezone might be set different. You can change your Shopify timezone in your **General** > **Store defaults** section of the Shopify admin.
### Personalization and logic
How do I create a quiz with logic jumps?
You can enable logic jumps for your quiz, which directs the quiz taker to specific questions based on their answers, rather than following a predetermined order for the questions.
**Steps:**
1. From your quiz builder, click the gear wheel to access the **Settings** menu.
2. Under **Logic jumps**, check **Enable**.
3. Click **Enable logic jumps**.
Learn more about [logic jumps and establishing a logic chain.](https://support.quizkitapp.com/building-a-quiz/results/results-logic/creating-logic-jumps)
How do I pass customers' answers to the following questions or results?
You can set up Quiz Kit to pass customers' answers to the next set of questions and results. The method might differ depending on question types.
Learn more about how you can set this up for [form and contact form questions, or for other question types](https://support.quizkitapp.com/advanced-settings/personalizing-your-quiz/dynamic-questions-and-answers).
### Incentives and checkout
How do I add a discount code to my quiz?
You can add a discount code to your quiz that you've previously created in Shopify.
**Steps:**
1. From your quiz builder, click **Settings** > **Discount**.
2. Click **Select discount** and select the one you want to use.
3. Check the box where you want discount code will be displayed. You have two options:\
\- Show discount code before the results page\
\- Show discount code on the results page
4. **Optional:** Check the box to show the discount code only for customers who have provided their email address or phone number.
5. Click **Save**.
How can I set up subscription delivery?
If you have a [subscription integration](https://support.quizkitapp.com/building-a-quiz/integrations), you can set up subscription delivery in your quiz.
**Steps:**
1. From the quiz builder, find the delivery question.
2. In the **Answers** section, click the an answer you want to edit.
3. In the right-hand settings menu, find the **Other** section.
4. Under **Predefine subscription plan**, select an option from the drop-down menu.
5. Ensure that you select a plan frequency for every **Answer** by repeating step 2-4 for each one.
6. Click **Save**.
Learn more about [subscription integrations](https://support.quizkitapp.com/building-a-quiz/integrations).
How do I redirect customers to custom URLs?
You can redirect customers from your quiz to custom URLs instead of the quiz results page. There are two options to set up this feature.
**Option 1: Using the Custom Redirect URL option in the Answers section**
Using a custom redirect URL sends customers to the custom URL only after completing the quiz, not immediately.
**Steps:**
1. From the quiz builder, click the question, then click the answer that you want to redirect the URL for.
2. In the **Redirect URL** section, check **Custom redirect URL**.
3. In the URL field, enter the URL that you want the answer to redirect to.
4. Click **Save**.
5. Optional: If you want to redirect customers to the URL immediately, turn this on by navigating to **Settings**, and checking **Immediately redirect customers to the custom URL after selecting an answer**, then click **Save**.
**Option 2: Using the "URL Redirect" result type:**
If you have manually created your quiz rather than using AI quiz creation, you can add a URL redirect from the quiz results.
**Steps:**
1. From the quiz builder, click the flag to open the **Results** menu.
2. Click a result, then click **Outcome**.
3. On the right-hand menu, under **Type**, click the drop-down menu and select **URL redirect**.
4. Click **Select redirect URL** and enter the URL you want to redirect to in the text field.
5. Click **Save**.
6. Optional: If you want to track the revenue of any products applied to the redirect, click **Select products** under **Track revenue from**, then check the products to track and click **Save and close.**
If customers' choices match the conditions for that result, then they're directed to the custom URL instead of seeing the content of that result's page.
How do I exclude products from results?
You can exclude specific products from particular answer results in your quiz.
**Steps:**
1. From the quiz builder, click the gear wheel to open the **Settings** menu.
2. Click **Recommendations**.
3. Check **Exclude products**, then click **Save**.
4. Click on the **Quiz** menu, then click the question, then the answer that you want to exclude products for.
5. On the right-hand settings menu, under **Exclude products**, click **Select excluded products**.
6. Check the products you want to exclude, then click **Save and close**.
7. Click **Save**.
### Embedding and custom code How can I add my own custom CSS & JavaScript to Quiz Kit?
You can add your own custom CSS and JavaScript through several different methods:
* Through the custom fields in the quiz builder
* In your theme editor
* On each published quiz’s page
You should **only** edit your theme's code if you're familiar with coding. \
\
Learn more about [applying custom CSS and JavaScript to your quizzes](https://support.quizkitapp.com/building-a-quiz/styling-and-designing-your-quiz/adding-custom-code-to-quizzes).
Can I add multiple text boxes or extra text boxes on a question?
This feature isn't available natively in Duplify, but if you have a developer they might be able to add it via[ custom code](https://support.quizkitapp.com/building-a-quiz/styling-and-designing-your-quiz/adding-custom-code-to-quizzes).
How can I link my quiz to page-builder apps or a headless setup?
You can integrate your quizzes with page builder apps and headless setups. Before you start, you need to ensure that your [quiz is published](https://support.quizkitapp.com/publish-and-launch/publishing-your-quiz).
**Steps:**
1. From the quiz builder, click the globe icon to open the **Publish** menu.
2. Click **Embed with code snippet**.
3. Click **Copy** to copy the code snippet.
4. Navigate to you page builder's settings page or your headless setup files and paste the code where needed.
5. Copy the below script and add it directly above the code snippet you just pasted in step 4, then save your changes.
```
```
Learn more about [app integrations](https://support.quizkitapp.com/building-a-quiz/integrations), and [linking your quiz to page builder apps or a headless setup](https://support.quizkitapp.com/publish-and-launch/publishing-your-quiz/publishing-on-page-builder-apps-or-headless-setups).
### Account management
How do I change my plan?
By default, new Quiz Kit users start on the Scale plan.
[The Scale plan](https://support.quizkitapp.com/getting-started/pricing-and-plans#the-scale-plan) offers all of the Quiz Kit features, with tiered pricing that's based on the number of engagements that customers have with your quiz or quizzes.
Your store is automatically bumped up to the next tier when you hit the upper threshold of engagements for the tier that you're on.
Learn more about [pricing and plans](https://support.quizkitapp.com/getting-started/pricing-and-plans).
Can I move my plan back down to a lower tier?
To modify your current plan to a lower tier, please reach out email our support team at `quizkit@presidiocreative.com`
How do I delete the Quiz Kit app?
You can uninstall the Quiz Kit app, which cancels your subscription. However, it's important to remove the app correctly to ensure you remove any remaining code from the app.\
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Learn more about [how to remove the Quiz Kit app code](https://support.quizkitapp.com/account-and-settings/billing-and-account#cancelling-your-subscription-and-removing-quiz-kit).