Custom responses

Learn how to add custom responses to AI Agent to help the agent answer customer questions.

After you've synced your store, you can add custom responses to help train the AI Agent chatbot to give accurate, on-brand answers to customer questions.

This helps AI Agent handle store-specific inquiries that go beyond the information it automatically learns from your synced products and collections. Use custom responses to share details like shipping times, return policies, or special promotions, and even link to relevant products or collections when it’s helpful.

Over time, this can make AI Agent more reliable, consistent, and aligned with your store’s tone of voice.

Add a custom response

Steps:

1. From the AI Agent dashboard, click Train AI.

2. Click Add a new response.

3. In the Question text box, enter a customer question such as How long does shipping take?

4. In the Response text box, enter any details that you think will help the solve the customer's query. For example, Shipping takes 5-7 business days. See our shipping policy for details.

5. Optional: In the Destination product page text box, click the search bar, and check which products you want to recommend for this question, if applicable.

6. Click Save.