FAQs

Frequently asked questions for the AI Shopping Assistant product recommendation chatbot.

What is AI Shopping Assistant?

AI Shopping Assistant is a chatbot that helps customers find products and collections in your store by answering their questions.

It gets to know each customer, learning their preferences, and guiding them through a shopping experience that feels personal every time they use it.

How does AI Shopping Assistant know what to recommend?

AI Shopping Assistant syncs with your store and collects information about your products, collections, pages, and metafields. It uses this data, along with the context of a customer’s question, to suggest relevant items.

How often does it sync?

AI Shopping Assistant automatically syncs with your store every 3 days to keep its product recommendations up to date.

I changed something on my store, can I manually sync it?

Yes. You can trigger a manual sync at any time from the AI Shopping Assistant settings panel to immediately update the data used by the chatbot.

How do I exclude certain products from the product recommendations?

You can exclude products during setup under Excluded products, or update your exclusions at any time. After making changes, make sure to re-sync to apply the updates.

What data does AI Shopping Assistant sync from my store?

AI Shopping Assistant collects details about your products (like titles, descriptions, tags, variants), collections, pages, and custom metafields to provide accurate answers and recommendations. It doesn't collect data on customer information, orders, or analytics.

Can I see common questions asked to AI Shopping Assistant?

Yes. You can view past conversations and customer questions in the Logs section.

Can I adjust responses?

No. You can change the tone of voice that the chatbot uses, but you can’t create your own responses.

How much does AI Shopping Assistant cost?

AI Shopping Assistant is currently included as a free trial for all paying customers of Quiz Kit. Once our beta of the product launch is finished, we'll provide an update on the pricing plans for the AI Shopping Assistant.

What metrics are being tracked?

We track the following data and events:

Revenue, conversion, click through, add to cart, and top recommended products

Can the AI Shopping Assistant be used alongside my existing storefront chat app?

This feature is coming soon and will allow customers to trigger your internal customer support widget on their own.

How do you track conversions?

Conversions are tracked using the customer event pixel, which is automatically enabled when you install the Quiz Kit app.

Why doesn’t the cart update immediately when customers add a product from the AI Shopping Assistant?

When you click + on a product recommendation, the item is added to your cart, but it may not appear instantly in the cart count or cart preview. Refreshing the page shows the updated cart.

You can contact our support team at [email protected] to have this adjusted for your store.