Logic jumps
Learn how to create logic jumps to direct customers to specific questions based on their answers.
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Learn how to create logic jumps to direct customers to specific questions based on their answers.
Logic jumps involve directing the customer to a specific question based on their previous answer. If you set up logic jumps, then you cause a customer's quiz experience to be shaped by their quiz responses, rather than by following the predetermined order of the quiz questions or the other logic types.
Before you can set up logic jumps in your quiz, you need to enable the feature.
Steps:
From the quiz builder menu, click Settings.
From the Quiz page, navigate to Logic jumps, and click Enable.
Click Enable again.
Logic jumps are enabled for your quiz and you can proceed to setting up a logic chain.
After you've enabled logic jumps, you can access the Logic jumps flow map, which allows you to visualize and edit answer paths, making it easy to see how answers connect and update the flow directly.
Click any question to view its connected answer paths. If answers lead to different questions through logic jumps, colored arrows show where each answer leads.
Steps:
From the quiz builder's Quiz tab, click a question, then click Edit flow map. You can also open the flow map anytime from the left-hand menu by clicking Logic jumps flow map.
From the flow map, find the question with the answer path you want to update.
Hover over an answer, and click Edit lead.
Under Leads to, select the question you want that answer to connect to.
Repeat for any other answers you want to update.
Click Save.
Review your quiz flow to make sure each answer leads to the intended question. If no logic jump is configured for an answer, the quiz will use the default fallback result.
Note: If you’ve enabled multiple answers or the option to skip a question, you won’t be able to assign logic jumps to individual answers. Instead, set the Leads to value for the entire question.
You can assign an internal label to each question to assist you in tasks like determining logic paths.
These labels are only visible internally, and not to customers.
Steps:
From the quiz builder, click on a question.
On the right-hand menu, navigate to the Settings section.
Click the text box under Internal label and enter any label for this question.
Click Save.
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