Learn how to create logic jumps to direct customers to specific questions based on their answers.
Logic jumps involve directing the customer to a specific question based on their previous answer. If you set up logic jumps, then you cause a customer's quiz experience to be shaped by their quiz responses, rather than by following the predetermined order of the quiz questions or the other logic types.
Before you can set up logic jumps in your quiz, you need to enable the feature.
Steps:
From the quiz builder menu, click Settings.
From the Quiz page, navigate to Logic jumps, and click Enable.
Click Enable again.
Logic jumps are enabled for your quiz and you can proceed to setting up a logic chain.
After enabling logic jumps, you can use the Leads to dropdown in each answer to direct customers to a specific question based on their answer. This works best once your quiz has a few questions set up.
Steps:
From the quiz builder's Quiz tab, click a question, then the answer that you want to establish the logic chain for.
On the right-hand menu, under Leads to, click the drop-down.
Select the question that you want this answer to lead the customer to.
Click Save.
Take time to review your quiz and establish the logic for each answer option. If no specific logic is set for a particular question, the Fallback Result page is the default.
Note: If you’ve enabled multiple answers or the option to skip a question, you won’t be able to assign logic jumps to individual answers. Instead, set the Leads to value for the entire question.
You can assign an internal label to each question to assist you in tasks like determining logic paths.
These labels are only visible internally, and not to customers.
Steps:
From the quiz builder, click on a question.
On the right-hand menu, navigate to the Settings section.
Click the text box under Internal label and enter any label for this question.
Click Save.
Last updated
