# Training AI responses

After you've synced your store, you can add custom responses to help train the AI Shopping Assistant chatbot to give accurate, on-brand answers to customer questions. 

This helps AI Shopping Assistant handle store-specific inquiries that go beyond the information it automatically learns from your synced products and collections. Use custom responses to share details like shipping times, return policies, or special promotions, and even link to relevant products or collections when it’s helpful. 

Over time, this can make AI Shopping Assistant more reliable, consistent, and aligned with your store’s tone of voice.

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## Add a custom response

**Steps:**

1. From the AI Shopping Assistant dashboard, click **Train AI**.
2. Click **Add a new response**.
3. In the **Question** text box, enter a customer question such as `How long does shipping take?`
4.  In the **Response** text box, enter any details that you think will help the solve the customer's query. For example, `Shipping takes 5-7 business days. See our shipping policy for details.`
5. Optional: In the **Destination** **product page** text box, click the search bar, and check which products you want to recommend for this question, if applicable.
6. Click **Save**.